gordon: hey buddy, your english is improving by leaps and bounds.
molly: your english is not so shabby either.
gordon: thanks for the compliment.
molly: one compliment deserves another.
gordon: you praise me, so i praise you, right?
molly: that is correct. and today i will help you review and you will return the favor and help me review. is that cool with you?
gordon: of course, anything for you. when do we kick it off and begin?
molly: asap.
戈登：嘿，伙計(jì)，你的英語正在突飛猛進(jìn)啊。
莫莉：你的英語也不是那么膚淺。
戈登：承蒙夸獎(jiǎng)。
莫莉：咱們禮尚往來，互相夸獎(jiǎng)。
戈登：你夸獎(jiǎng)了我，所以我也夸夸你，對嗎？
莫莉：沒錯(cuò)。今天我將幫你復(fù)習(xí)，作為回報(bào)，你也幫我復(fù)習(xí)吧。這樣好嗎？
戈登：當(dāng)然，隨你。什么時(shí)候我們開始呢？
莫莉：越快越好。
new words 生詞
1) accept （接受，承認(rèn)）: admit, recognize
we gladly accept cash and checks, but we don't accept credit cards.
我們很高興接受現(xiàn)金和支票，但是我們不接受信用卡。
2) charge card （信用卡）: credit card, bankcard
i would like to charge this purchase on my charge card.
我想從我的信用卡上支付這筆購買費(fèi)用。
3) check （支票）: a bank note
hold on one moment and i will write you a check. the check is in the mail.
請等一會(huì)兒，我來給你開一張銀行支票。支票裝在信封里。
4) satisfactory （滿意的）: good enough
ok, so your son's grades were satisfactory--not great, but good enough.
你兒子的成績雖然不是特別地突出，但也令人滿意。
5) vegetarian （素食主義著，食素者）: someone who doesn't eat meat
my mom made us an all-vegetable meal, because my sister is a vegetarian.
我媽媽給我們做了一頓全素的飯菜，因?yàn)槲颐妹貌怀匀狻?br />
lessons 課文
not everyone will go abroad, but most people will have an opportunity to call an english speaking person or company. for this reason, everyone should have good english telephone skills.
booking reservations by phone: many different kinds of reservations will use similar questions on the phone. the following are some of the most asked questions and examples of answers. as always, it is best to answer in complete sentences.
1) a. how many in your party?
b. there will be three of us.
2) a. how will you pay? cash, check or charge?
b. i would like to pay by check. where should i send the check?
3) a. when will you need your reservation for?
b. i will need my reservation for friday the 18th of may.
4) a. do you have any special needs?
b. yes, i need vegetarian meals.
5) a. smoking or non-smoking section?
b. of course non-smoking section, please.
6) a. what name shall i put the reservation under?
b. please put the reservation under rodman, dennis rodman.
不是每個(gè)人都需要出國，但是大多數(shù)的人都有機(jī)會(huì)打電話給一個(gè)講英語的人或者公司。因此，每個(gè)人都需要具備良好的電話英語技巧。
電話訂票：雖然訂票的種類很多，但是電話定訂票的方式和所用的語言卻大都相似。以下是電話訂票時(shí)最常見的問與答。一直以來，對話盡量用完整的句子來答復(fù)對方。
1) a: 請問將有多少人？
b: 包括我三個(gè)人。
2) a: 請問你將采用何種支付方式？
b: 我想用支票的方式支付，我應(yīng)該把支票寄到哪里？
3) a: 你需要預(yù)訂什么時(shí)候？
b: 我需要預(yù)訂5月18日星期五這天的？
4) a: 你有什么需求嗎？
b: 是的，需要全素的食物。
5) a: 吸煙區(qū)還是非吸煙區(qū)？
b: 當(dāng)然，請幫我預(yù)訂非吸煙區(qū)的座位。
6) a: 請問我能知道你的姓名嗎？
b: 請?jiān)陬A(yù)訂一欄注明我的名字是羅德曼，丹尼斯·羅德曼。
dialogue 對話
airline reservations: 預(yù)訂機(jī)票
molly: hello, canadian airlines, how may i help you?
gordon: i'd like to book a ticket to nyc.
molly: when would you like to fly?
gordon: asap.
molly: we have a flight tomorrow at 10 am, is that satisfactory?
gordon: of course. that would be fine.
molly: how many in your party?
gordon: just me this time.
molly: what class will you fly? first class? business class? or economy class?
gordon: business class will be fine.
molly: would you like the vegetarian meal?
gordon: no thanks, i like to eat meat.
molly： smoking or non?
gordon: non-smoking, of course.
molly: round-trip or one way?
gordon: i would like to book a round-trip ticket.
molly: when would you like to return?
gordon: how about saturday the 11th?
molly: sorry to say, that day is all booked up. can i book you for sunday the 12th?
gordon: that will be fine.
molly: how will you pay, cash or charge?
gordon: i would like to pay by check.
molly: i am sorry, we do not accept checks.
gordon: i'll pay by charge card then.
molly: great. what name shall i put the reservation under?
gordon: mr. gordon alexander.
molly: you are all set, mr. alexander.
gordon: thanks a bunch.
molly: my pleasure.
莫莉：你好，這里是聯(lián)合航空公司，我能幫你做什么嗎?
戈登：你好，我需要預(yù)訂一張到紐約的機(jī)票。
莫莉：您想訂什么時(shí)候的機(jī)票?
戈登：越快越好。
莫莉：我們在明天上午10點(diǎn)種有一個(gè)航班，你覺得這個(gè)時(shí)間可以嗎？
戈登：當(dāng)然，太好了。
莫莉：您需要訂幾張機(jī)票？
戈登：這次就一張。
莫莉：您需要哪個(gè)級(jí)別的艙位？頭等艙？商務(wù)艙還是經(jīng)濟(jì)艙？
戈登：商務(wù)艙就可以了。
莫莉：你需要素食嗎？
戈登：不，我不是素食者。
莫莉：吸煙區(qū)還是無煙區(qū)？
戈登：當(dāng)然是無煙區(qū)。
莫莉：單程還是往返？
戈登：我需要一張往返機(jī)票。
莫莉：你需要何時(shí)回來？
戈登：11號(hào)星期六返回。
莫莉：很抱歉，11號(hào)的返程機(jī)票都已經(jīng)訂滿了，您覺得12號(hào)星期日的返程機(jī)票如何？
戈登：也可以。
莫莉：你希望什么支付方式？現(xiàn)金或信用卡？
戈登：我想用支票支付？
莫莉：很抱歉，我們不接受支票的支付方式。
戈登：那么我用信用卡支付吧。
莫莉：好的，那么我在預(yù)訂這一欄里填誰的名字好呢？
戈登：戈登·亞力山大先生。
莫莉：都好了，戈登·亞力山大先生。
戈登：多謝你。
莫莉：不客氣。
new words（生詞)
1) etiquette （禮節(jié)）: good manners, customs
before you have a dinner date with a beautiful girl, you should learn some eating etiquette.
在你與一個(gè)漂亮女孩約會(huì)之前，你應(yīng)該學(xué)習(xí)了解一些進(jìn)餐時(shí)的禮節(jié)。
2) hang up （放下電話）: put down the telephone receiver
always say goodbye before you hang up the phone.
別忘了在掛斷電話之前要與對方說再見。
3) mega （大的，超大的，超級(jí)的）: really big, huge, super
madonna is a mega-star.
麥當(dāng)娜是個(gè)超級(jí)明星。
4) prohibit （阻止）: don't let, stop
the law in the usa prohibits you from drinking beer until you are 21 years old.
美國的法律禁止不滿21歲的年輕人喝酒。
5) receiver （聽筒）: the part of the phone that you talk into
please talk clearly into the receiver.
請對著聽筒用清晰的聲音說話。
lesson: 課文
1) never pick up (answer) the phone and say, "what?" "yeah?" or "ok?" this is what a rude dude would do. try being polite and saying, "hello, bob speaking, how may i help you?"
2) never hang up the receiver without saying goodbye in a polite way. like this, "hope to talk to you again soon, bye." or "bye for now." or " "it was so nice talking to you, bye!"
3) if you have to ask someone his or her name over the phone, use the following ways!
a) pardon me, may i ask who's calling? (the most polite way)
b) may i have your name, sir? (also good)
c) excuse me, mam, can you tell me your name please? (satisfactory)
4) note: people who use their mobile phones in restaurants, movie theaters or in english classes are mega-rude dudes! proper phone etiquette prohibits this.
1) 在拿起電話的時(shí)候永遠(yuǎn)也不要說諸如“什么？”“怎么了？”或者“好嗎？”之類的話。 這樣說話在職場上是不禮貌的。要盡量婉轉(zhuǎn)禮貌地說話，如“你好，我是鮑勃，我能為您做什么嗎？”
2) 在沒有對對方禮貌地說再見之前，不要掛上電話。禮貌的說法如“希望不久的將來能有機(jī)會(huì)再跟您交談，再見”或者“先再見了”或者“很高興有機(jī)會(huì)與您交談，再見”。
3) 如果你在電話上需要問詢對方的姓名，只可以用下面的話問：a) 很抱歉，我可以知道您的姓名嗎？（最有禮貌的方式）
b) 先生，可以告訴我您的名字嗎？ （同樣可以）
c) 對不起，夫人，您能告訴我您的姓名嗎？（令人滿意的一種）
molly: your english is not so shabby either.
gordon: thanks for the compliment.
molly: one compliment deserves another.
gordon: you praise me, so i praise you, right?
molly: that is correct. and today i will help you review and you will return the favor and help me review. is that cool with you?
gordon: of course, anything for you. when do we kick it off and begin?
molly: asap.
戈登：嘿，伙計(jì)，你的英語正在突飛猛進(jìn)啊。
莫莉：你的英語也不是那么膚淺。
戈登：承蒙夸獎(jiǎng)。
莫莉：咱們禮尚往來，互相夸獎(jiǎng)。
戈登：你夸獎(jiǎng)了我，所以我也夸夸你，對嗎？
莫莉：沒錯(cuò)。今天我將幫你復(fù)習(xí)，作為回報(bào)，你也幫我復(fù)習(xí)吧。這樣好嗎？
戈登：當(dāng)然，隨你。什么時(shí)候我們開始呢？
莫莉：越快越好。
new words 生詞
1) accept （接受，承認(rèn)）: admit, recognize
we gladly accept cash and checks, but we don't accept credit cards.
我們很高興接受現(xiàn)金和支票，但是我們不接受信用卡。
2) charge card （信用卡）: credit card, bankcard
i would like to charge this purchase on my charge card.
我想從我的信用卡上支付這筆購買費(fèi)用。
3) check （支票）: a bank note
hold on one moment and i will write you a check. the check is in the mail.
請等一會(huì)兒，我來給你開一張銀行支票。支票裝在信封里。
4) satisfactory （滿意的）: good enough
ok, so your son's grades were satisfactory--not great, but good enough.
你兒子的成績雖然不是特別地突出，但也令人滿意。
5) vegetarian （素食主義著，食素者）: someone who doesn't eat meat
my mom made us an all-vegetable meal, because my sister is a vegetarian.
我媽媽給我們做了一頓全素的飯菜，因?yàn)槲颐妹貌怀匀狻?br />
lessons 課文
not everyone will go abroad, but most people will have an opportunity to call an english speaking person or company. for this reason, everyone should have good english telephone skills.
booking reservations by phone: many different kinds of reservations will use similar questions on the phone. the following are some of the most asked questions and examples of answers. as always, it is best to answer in complete sentences.
1) a. how many in your party?
b. there will be three of us.
2) a. how will you pay? cash, check or charge?
b. i would like to pay by check. where should i send the check?
3) a. when will you need your reservation for?
b. i will need my reservation for friday the 18th of may.
4) a. do you have any special needs?
b. yes, i need vegetarian meals.
5) a. smoking or non-smoking section?
b. of course non-smoking section, please.
6) a. what name shall i put the reservation under?
b. please put the reservation under rodman, dennis rodman.
不是每個(gè)人都需要出國，但是大多數(shù)的人都有機(jī)會(huì)打電話給一個(gè)講英語的人或者公司。因此，每個(gè)人都需要具備良好的電話英語技巧。
電話訂票：雖然訂票的種類很多，但是電話定訂票的方式和所用的語言卻大都相似。以下是電話訂票時(shí)最常見的問與答。一直以來，對話盡量用完整的句子來答復(fù)對方。
1) a: 請問將有多少人？
b: 包括我三個(gè)人。
2) a: 請問你將采用何種支付方式？
b: 我想用支票的方式支付，我應(yīng)該把支票寄到哪里？
3) a: 你需要預(yù)訂什么時(shí)候？
b: 我需要預(yù)訂5月18日星期五這天的？
4) a: 你有什么需求嗎？
b: 是的，需要全素的食物。
5) a: 吸煙區(qū)還是非吸煙區(qū)？
b: 當(dāng)然，請幫我預(yù)訂非吸煙區(qū)的座位。
6) a: 請問我能知道你的姓名嗎？
b: 請?jiān)陬A(yù)訂一欄注明我的名字是羅德曼，丹尼斯·羅德曼。
dialogue 對話
airline reservations: 預(yù)訂機(jī)票
molly: hello, canadian airlines, how may i help you?
gordon: i'd like to book a ticket to nyc.
molly: when would you like to fly?
gordon: asap.
molly: we have a flight tomorrow at 10 am, is that satisfactory?
gordon: of course. that would be fine.
molly: how many in your party?
gordon: just me this time.
molly: what class will you fly? first class? business class? or economy class?
gordon: business class will be fine.
molly: would you like the vegetarian meal?
gordon: no thanks, i like to eat meat.
molly： smoking or non?
gordon: non-smoking, of course.
molly: round-trip or one way?
gordon: i would like to book a round-trip ticket.
molly: when would you like to return?
gordon: how about saturday the 11th?
molly: sorry to say, that day is all booked up. can i book you for sunday the 12th?
gordon: that will be fine.
molly: how will you pay, cash or charge?
gordon: i would like to pay by check.
molly: i am sorry, we do not accept checks.
gordon: i'll pay by charge card then.
molly: great. what name shall i put the reservation under?
gordon: mr. gordon alexander.
molly: you are all set, mr. alexander.
gordon: thanks a bunch.
molly: my pleasure.
莫莉：你好，這里是聯(lián)合航空公司，我能幫你做什么嗎?
戈登：你好，我需要預(yù)訂一張到紐約的機(jī)票。
莫莉：您想訂什么時(shí)候的機(jī)票?
戈登：越快越好。
莫莉：我們在明天上午10點(diǎn)種有一個(gè)航班，你覺得這個(gè)時(shí)間可以嗎？
戈登：當(dāng)然，太好了。
莫莉：您需要訂幾張機(jī)票？
戈登：這次就一張。
莫莉：您需要哪個(gè)級(jí)別的艙位？頭等艙？商務(wù)艙還是經(jīng)濟(jì)艙？
戈登：商務(wù)艙就可以了。
莫莉：你需要素食嗎？
戈登：不，我不是素食者。
莫莉：吸煙區(qū)還是無煙區(qū)？
戈登：當(dāng)然是無煙區(qū)。
莫莉：單程還是往返？
戈登：我需要一張往返機(jī)票。
莫莉：你需要何時(shí)回來？
戈登：11號(hào)星期六返回。
莫莉：很抱歉，11號(hào)的返程機(jī)票都已經(jīng)訂滿了，您覺得12號(hào)星期日的返程機(jī)票如何？
戈登：也可以。
莫莉：你希望什么支付方式？現(xiàn)金或信用卡？
戈登：我想用支票支付？
莫莉：很抱歉，我們不接受支票的支付方式。
戈登：那么我用信用卡支付吧。
莫莉：好的，那么我在預(yù)訂這一欄里填誰的名字好呢？
戈登：戈登·亞力山大先生。
莫莉：都好了，戈登·亞力山大先生。
戈登：多謝你。
莫莉：不客氣。
new words（生詞)
1) etiquette （禮節(jié)）: good manners, customs
before you have a dinner date with a beautiful girl, you should learn some eating etiquette.
在你與一個(gè)漂亮女孩約會(huì)之前，你應(yīng)該學(xué)習(xí)了解一些進(jìn)餐時(shí)的禮節(jié)。
2) hang up （放下電話）: put down the telephone receiver
always say goodbye before you hang up the phone.
別忘了在掛斷電話之前要與對方說再見。
3) mega （大的，超大的，超級(jí)的）: really big, huge, super
madonna is a mega-star.
麥當(dāng)娜是個(gè)超級(jí)明星。
4) prohibit （阻止）: don't let, stop
the law in the usa prohibits you from drinking beer until you are 21 years old.
美國的法律禁止不滿21歲的年輕人喝酒。
5) receiver （聽筒）: the part of the phone that you talk into
please talk clearly into the receiver.
請對著聽筒用清晰的聲音說話。
lesson: 課文
1) never pick up (answer) the phone and say, "what?" "yeah?" or "ok?" this is what a rude dude would do. try being polite and saying, "hello, bob speaking, how may i help you?"
2) never hang up the receiver without saying goodbye in a polite way. like this, "hope to talk to you again soon, bye." or "bye for now." or " "it was so nice talking to you, bye!"
3) if you have to ask someone his or her name over the phone, use the following ways!
a) pardon me, may i ask who's calling? (the most polite way)
b) may i have your name, sir? (also good)
c) excuse me, mam, can you tell me your name please? (satisfactory)
4) note: people who use their mobile phones in restaurants, movie theaters or in english classes are mega-rude dudes! proper phone etiquette prohibits this.
1) 在拿起電話的時(shí)候永遠(yuǎn)也不要說諸如“什么？”“怎么了？”或者“好嗎？”之類的話。 這樣說話在職場上是不禮貌的。要盡量婉轉(zhuǎn)禮貌地說話，如“你好，我是鮑勃，我能為您做什么嗎？”
2) 在沒有對對方禮貌地說再見之前，不要掛上電話。禮貌的說法如“希望不久的將來能有機(jī)會(huì)再跟您交談，再見”或者“先再見了”或者“很高興有機(jī)會(huì)與您交談，再見”。
3) 如果你在電話上需要問詢對方的姓名，只可以用下面的話問：a) 很抱歉，我可以知道您的姓名嗎？（最有禮貌的方式）
b) 先生，可以告訴我您的名字嗎？ （同樣可以）
c) 對不起，夫人，您能告訴我您的姓名嗎？（令人滿意的一種）
